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FaQs. General Information
How long will my order take to ship?
This vastly depends on the kind of product you have purchased.
In case of Hoppers, we usually ship them next day.
Bags are made in small batches and are usually sold out before they even arrive at our facility. When in stock, it ships the next day. In case any Bag says Out Of Stock or Pre-Order, it means the product is in manufacturing and will arrive within 2-3 weeks. We notify you and manage your waiting list on first-come-first-served basis.
T-shirts are printed on-demand, not stocked upfront and hence it takes us 3-4 days to process and print your order. All T-shirts are shipped within 5 working days. On rare occasions, a specific size / colour combination may not be available right away. In that case, kindly allow upto 10 days to refill our T-shirt inventory before we can print your order.
Can you ship faster if I’m traveling somewhere or have to gift to someone?
Yes, since most of our products are made in-house, we do take special requests to expedite certain orders. We do not provide any guarantee but rest assured, we will always try our best to accommodate any urgent orders. Just reach us out on the contact info provided and we’ll let you know 🙂
Cancellations and Refunds
We do our level best to make sure you are satisfied with our product and services. But, if for some unforeseen reason you wish to cancel your order, you may do so within 15 days of delivery and get a full refund.
Kindly reach out to us via phone, chat or email and we will take this forward.
Refunds of online payments are processed automatically via the payment method used.
COD refunds can take up to 10 days after providing your bank details.
How long will my order take to deliver, once shipped?
We partner with the best courier companies globally and will choose the one that is most efficient in your PIN code.
It takes 2-3 working days for a shipment to reach metro cities in India.
Upto 7 working days to any non-metro locations in India.
International shipments take 10-14 working days to reach most western countries.
We will provide you with tracking information once your order is shipped so you can track the real-time progress of your shipment.
What is your return policy?
We provide 15-days return for all products except T-shirts. Since T-shirts are printed especially for you, we are unable to provide a return or exchange for the same. Please be extra sure to check your T-shirt size before place the order.
To initiate a return, reach us out via phone, chat or email describing your reason for return and we will take it forward from there.
Items will have to be in new condition, without any wash or usage and to be returned in their original packaging within 15 days of delivery.