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FaQs. General Information
How long will my order take to ship?
This vastly depends on the kind of product you have purchased. In the case of Hoppers, we usually ship them within 24-48 hours. Bags are made in small batches and are usually sold out before they even arrive at our facility. When in stock, it ships within 24-48 hours.
In case any bag says Out Of Stock or Pre-Order, it means the product is in manufacturing and will arrive within 2-3 weeks. We notify you and manage your waiting list on a first-come-first-served basis.
T-shirts are printed on-demand, not stocked upfront and hence it takes us 2-3 days to process and another 2-3 days to print your order. All T-shirts are shipped within 7-8 working days.
On rare occasions, a specific size/color combination may not be available right away. In that case, kindly allow up to 10 days to refill our T-shirt inventory before we can print your order.
My payment was successful but the order status shows Pending Payment/Failed. Why?
You may have experienced an error/glitch on the payment gateway page or technical difficulties due to which our website couldn’t capture your transaction (even though it’s successful).
In this case, we request you to contact us by creating a ticket or describing the issue with the proof of payment via [email protected] We will resolve this by manually processing your order.
Can you ship faster if I’m traveling somewhere or have to gift to someone?
Yes, since most of our products are made in-house, we do take special requests to expedite certain orders. We do not provide any guarantee but rest assured, we will always try our best to accommodate any urgent orders.
Just reach us out on the contact info provided and we’ll let you know 🙂
Why are a few of the products out of stock?
Our product designs are in the experimental phase now, so we have them on our website as a showcase of our collections. We also have the fast selling products that we keep re-stocking that are available on the website.
However, we do restock the out-of-stock products at different intervals and hence we have them on showcase to help our customers understand the collection we have.
We request you to follow our social media for updates when the out of stock products will be available once again.
Cancellations and Refunds
We do our level best to make sure you are satisfied with our product and services. But, if for some unforeseen reason you wish to cancel your order, you may do so within 15 days of delivery and get a full refund.
Kindly create a ticket or email us at [email protected] and we will take this forward. Refunds of online payments are processed automatically via the payment method used. It can take 3-5 working days for it to reflect in your account once processed.
COD refunds can take up to 10 days after providing your bank details (COD orders are temporarily disabled due to Covid-19)
How long will my order take to deliver, once shipped?
We partner with the best courier companies globally and will choose the one that is most efficient in your PIN code.
It takes 2-3 working days for a shipment to reach metro cities in India.
Up to 7 working days to any non-metro locations in India. International shipments take 10-14 working days to reach most western countries.
We will provide you with tracking information once your order is shipped so you can track the real-time progress of your shipment.
What is your return policy?
We provide 15-days returns for all products except T-shirts, Hoodies/Sweatshirts, Soaps, and Candles. Since T-shirts & Hoodies/Sweatshirts are printed especially for you, we are unable to provide a return or exchange for the same. Please be extra sure to check your T-shirt size before place the order.
To initiate a return, please create a ticket or send us an email describing your reason for return and we will take it forward from there.
Items will have to be in new condition, without any wash or usage, and to be returned in their original packaging within 15 days of delivery.
My T-shirt/Sweatshirt is missing from the package and the order status shows completed. Why?
If your order includes a T-shirt or Sweatshirt along with the other products, your shipment will be split into two shipments.
In this case, you may receive either of the shipment first. Rest assured, the pending product will be shipped next.
Since we have an On-Demand printing service for our Sweatshirt and T-shirts, they take longer for printing and are shipped separately.
How can I redeem the Trooper coins?
You will get an option to redeem your trooper coins on the VIEW CART page. Your bill will be adjusted once you redeem the points. (100 Trooper coins=1 Rupee).
Why just one size for Hoppers?
We are a small team and make our Hoppers in small units, hence, we cater to only standard free size: Height 4’8″ to 6’2″. Waist 26″ to 36″.
If we ever do make any changes with size options in the future, we will surely have it updated on our social media.
How can I order via Cash On Delivery?
Your safety is our priority. To ensure no-contact deliveries, only prepaid orders can be placed at this time. The COD payment method is temporarily suspended from the list of payment methods we accept.
You can currently pay using credit/debit cards, UPI, net banking, Paytm, Sezzle, or PayPal.
The objective of suspending the Cash On Delivery payment option is to minimize the risk of spreading infection and to ensure the practice of social distancing.