COVID-19 Notice: Warehouse & eCommerce Operations in India
UPDATE – 18th May, 2020:
We have started shipping your pre-orders in phases albeit with minimum warehouse staff and taking all necessary measures of sanitizing and social distancing.
Please awaiting SMS / Email update from us which we will be sending out over the next few days with the estimated delivery date of your order.
We appreciate your patience and support. You are awesome 🙂
In the light of pandemic COVID-19 and its rising cases, we would like to share some updates on how small eCommerce businesses like us are going to operate and continue serving the customers so as to support our staff who are doing their bit to follow social distancing and minimize the spread.
Placing orders and operations:
As on March 24th, 2020, the latest government notice in India have kept the country under lockdown until 3rd May, 2020 (may change further) to avoid spread of COVID-19. Our store is currently on pre-order so you can continue shopping for your favourite products to help us pay our rent and salaries. We will ship the products as soon as the services start.
A store-wide 20% discount will be applicable on all pre-orders – automatically applied at checkout.
We will be constantly checking with the local authorities for any further updates and post it here in case of any changes
Regardless, health of our staff and the community will be of utmost priority at all the times and we will not compromise that to run the business.
Steps taken by us:
(These are the protocols applicable as safety measures once things are functional. Warehouse and shipping will remain closed during lockdown.)
- COD orders will be disabled to avoid unnecessary returns.
- Warehouse will work every alternate days to ship the orders with no more than 2 people working in the warehouse. They will not be using any public transport and arrive in clean private vehicles.
- Disinfect the premises and all products before being shipped.
- Thoroughly check the health status of everyone to enters the warehouse.
How you can help:
You may continue to shop online normally so as to support our passionate team of 4 executives and 8 warehouse helpers who depend on us in these hard times to pay their salaries while helplessly staying at home.
Be assured, we will ship your order as soon as the services resume.
Although our customer service champions are working from home, we request you to reach out only if absolutely necessary and not keep following up on orders because:
Your order will be shipped and delivered, if not now then post-apocalypse. Nothing will stop that.
Stay home, stay safe <3